Privacy Policy

1. Welcoming words

This Privacy Policy is applicable to Groupe VRP Inc. and its affiliates, subsidiaries and divisions (« PANORAMIC RV », « VR PANORAMIC », “us,” or “we”) and sets our policy gathering and use of information collected through this website and any mobile sites, online portals, social media pages, applications, widgets, and other interactive features that link to this Privacy Policy (the “Site”). Unless otherwise specifically excluded, this Privacy Policy also applies to personal information we collect through interactions we have with you, either offline sources (contract of sale, rental agreement, offers, marketing, etc.), and from third parties.

PANORAMIC RV grants independent contractors selling rights to its products (hereinafter referred to as “Dealers / Independent Sales Representatives”). Dealers / Independent Sales Representatives are not employed by PANORAMIC RV. Therefore, PANORAMIC RV does not control, and is not responsible or liable for the collection, use or disclosure of Personal Information by Dealers / Independent Sales Representatives, including for their marketing purposes.

If you are the customer of a Dealer / Independent Sales Representative, you should check with your Representative directly to learn about her/his data privacy practices.

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

2. Your consent

Your consent for us to collect, use and disclose your personal information may be expressed in writing, or may be implied by the fact that you have provided your personal information to us either verbally, electronically or in writing.

By using this Site, you understand and agree to PANORAMIC RV’s Terms and Conditions of Use and to our collection, use, storage, disclosure and retention of your information in accordance with this Privacy Policy or as otherwise permitted by law.

3. Collecting information

3.1 Information you provide

We collect Information from you when you choose to participate in our offers and programs or otherwise provide information directly to us, including when you register with us, purchase products, participate in our interactive features or otherwise interact with us on the Site, or otherwise.

The information we collect may contain Personal Information. “Personal Information” is information that can identify you, directly or indirectly, such as name, postal address, telephone number, e-mail address, credit card number, driver license number, user name, date of birth, gender, demographic information and any other information you provide us.

3.2 Information collected automatically

We may automatically collect certain information about you when you access or use the Site (“Usage Information”), which may be stored in log files. Usage Information includes, without limitation:

  • Browser information, including browser type and version;
  • Device identifiers;
  • Device type;
  • Screen resolution;
  • Referring/exit pages;
  • Date/time stamps;
  • Operating system version;
  • Data regarding network connected hardware;
  • Your IP address.

Cookies, pixel tags and other tracking technologies

Cookies, pixel tags and other tracking technologies now and hereafter developed (“Tracking Technologies”) may be used to collect Usage Information.

We and our third-party service providers may use cookies on the Site to better serve you with more tailored information and facilitate your ongoing access to and use of the Site.

3.3 Information from other sources

We may obtain information about you from other sources, including third-party service providers, Dealers / Independent Sales Representatives, and Third-Party Services, and combine such information with information we have collected about you.

4. Use of information

We may use Information about you, including your Personal Information, to:

  • Communicate with you;
  • Manage our Site;
  • Complete and fulfill a purchase;
  • Provide you with products or services;
  • Respond to your inquiries and requests;
  • Confirm your identity;
  • Send you information about your relationship or transactions with us;
  • Tell you about products, services, programs, and offers;
  • Personalize your experience with us;
  • Improve our Site and services;
  • Administer contests or promotions;
  • Prevent and address fraud;
  • Comply with applicable laws and regulatory requirements.

5. Sharing of information

We may disclose Information about you, including Personal Information:

  • For purposes disclosed at the time you provide the information;
  • To affiliated companies;
  • To employees who need access to your Personal Information;
  • To third-party service providers;
  • To Dealers / Independent Sales Representatives and authorized service centers;
  • To our insurers, brokers and other sales representatives;
  • To a third party in the event of reorganization, merger, sale or transfer;
  • As required by applicable law or government authorities.

6. Non-personal information

“Non-Personal Information” is any information that does not reveal your specific identity, such as:

  • Browser information;
  • Information collected through cookies, pixel tags and other technologies;
  • Demographic information;
  • Aggregated information.

Because Non-Personal Information does not personally identify you, we may collect, use and disclose Non-Personal Information for any purpose.

7. Your IP addresses

Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider.

We may use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, detecting fraud, and administering the Site.

8. Public information

Certain features on our Site may give you an opportunity to interact with us and others. When you use these features, you should be aware that any information you submit may be publicly available to others.

We strongly discourage you from disclosing any sensitive Personal Information through these features.

9. Third-party services

Our Site contains content from and hyperlinks to websites, locations, platforms, and services operated and owned by third parties (“Third Party Services”).

We are not responsible for the privacy practices of any third parties.

10. Security

We use reasonable organizational, technical, physical and administrative measures to protect Personal Information under our control.

Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure.

11. Changes

It is important to keep your information up to date. Please notify us of any changes to your name, address, telephone number or e-mail address.

To stop receiving certain promotional and/or marketing communications from VR PANORAMIC, you may unsubscribe using the unsubscribe links provided or by contacting us.

12. Access

If you would like to review, correct, or delete Personal Information that has been previously provided to us, you may contact us as set out in the Contact Us section below.

We will endeavor to respond as soon as reasonably practicable, and in no event later than 30 days from the time we receive your request, subject to extensions permitted by law.

13. Retention

We will retain your Personal Information for the period reasonably necessary to fulfill the purposes outlined in this Privacy Policy and for as long as required by applicable law.

14. Use of Site by children

The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals not provide Personal Information through the Site.

15. Cross-border transfer

Your Personal Information may be stored and processed in any country where we have operations, including countries outside of Canada.

16. Updates to this Privacy Policy

From time to time we may change this Privacy Policy. Any changes will become effective when we post the revised Privacy Policy on the Site.

17. Deleting your account

If you want to cancel your account, you may do so by contacting us as set out in the Contact Us section below.

18. Contacting us

If you have any questions about this Privacy Policy, please contact Marie-Pierre Paradis, Privacy Manager.

Telephone: 438-867-9775
E-mail: mpp@vrpanoramic.ca
Address: 3400 boul. Industriel, Chambly, Quebec, Canada, J4Y 0P9

Because e-mail communications are not always secure, please do not include sensitive information in your e-mails to us.